Practice News!

Coronavirus ( COVID-19)



UPDATE 22 March 2020

Due to the escalating situation of COVID-19, we have decided to start implementing remote consultations at a reduced price of £20.00. This charge will need settling before the consult with a credit card over the phone.

If your animal needs an appointment, please phone the surgery as normal. You will be given a phone consultation time when either Jo or Claire and they will phone / face time / whats app video messaging or via ZOOM which is our preferred option.

Either download the zoom app on your phone or computer or go to the zoom website at https://zoom.us/.

Just before your appointment time we will phone you with a meeting ID code....
At your appointment time please click on the join meeting button at the top of the screen or on the tab at the top of the web page and enter the meeting id number we have given you.
· The vet will see you in the meeting room for your telemedicine consult. Please be sure to enable video and audio on your device to ensure we can see and hear you.

· After the consultation medications can be collected or where possible we can arrange to post them once paid for over the phone.
· If we require to see your pet at the practice then your consult will be converted to a normal consultation price and the £20 will go towards this cost. 
Thank you for your continued support.




If your pet needs to be fully examined by the Vet, then a consent form will be emailed over to you. This will need to be printed if possible and brought in with your pet.  A nurse will take your pet at the door and you will be telephoned once a full examination has been completed and a time given when you can collect your pet. Card payment again will be taken over the phone.


We have divided our staff into 2 teams consisting of just 1 vet and 1 vet nurse... So please be patient with us. 

Hopefully this cuts down on our risks and also should someone contract coronavirus, the other team can keep the practice open for emergencies.

We would ask that for all NON URGENT matters or for repeat medications, these are emailed to us as we have people working remotely at home. 

Please email admin@downwoodvets.co.uk


 


Thank you for your understanding




Please see the link below for FAQ regarding COVID 19 and your pets.

https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners_031620.pdf

 

                                         

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